Terms and Conditions

These Terms and Conditions govern your use of the Casmora Studio website and your engagement of the design services we provide. By browsing this website, submitting an enquiry through our contact form, or accepting a proposal from us, you agree to be bound by the terms set out below. If you do not agree with any part of these terms, please do not use the website or engage our services.

1. About Casmora Studio

Casmora Studio is an online creative design studio operating from Missoula, Montana, in the United States. We provide digital branding, visual content, and web presentation services to businesses and entrepreneurs. All of our work is delivered remotely. Throughout this document, "we," "us," "our," and "the Studio" refer to Casmora Studio, and "you," "your," and "the Client" refer to the individual or business that visits our website or engages our services.

2. Definitions

• Services means the design and consulting work described on our website, including online brand identity design, website layout and visual design consulting, social media graphics creation, digital marketing materials design, and online creative consulting and presentation design.
• Proposal means the written scope, timeline, and quote we send you after a discovery call.
• Deliverables means the final approved design files we hand over to you at the end of a project or milestone.
• Client Materials means any content, assets, text, images, logos, data, or information you supply to us for use in a project.
• Website means this website and all pages, forms, and content published on it.

3. Eligibility and Capacity

You may only engage our Services if you are at least eighteen years old and legally able to enter into a binding contract. If you are engaging us on behalf of a company or organization, you confirm that you have the authority to bind that entity to these terms. We may ask for reasonable confirmation of that authority before beginning work.

4. Scope of Services

We provide creative design services only. We do not provide legal advice, financial advice, tax advice, accounting services, or regulatory guidance of any kind. Unless a Proposal expressly states otherwise, our Services do not include software development, code implementation, hosting, domain management, search engine optimization, advertising media buying, copywriting, translation, photography, or videography.

The prices shown on our website are starting prices intended to give you a realistic sense of our range. They are not fixed quotes. The final price for any project depends on scope, complexity, number of deliverables, timeline, and the volume of revisions agreed in advance. Your binding price is the one stated in the written Proposal you approve.

5. Enquiries, Proposals, and Formation of a Contract

Submitting the enquiry form on this website does not create a contract, reserve capacity in our schedule, or obligate either party to proceed. It is an expression of interest that allows us to understand what you need.

After we receive your enquiry, we will normally arrange a short discovery call. Following that call, we will send a written Proposal setting out the scope, deliverables, timeline, revision allowance, and price. A contract is formed only when you accept that Proposal in writing and, where a deposit is required, when that deposit has been received. Until both of those conditions are met, we are under no obligation to begin work.

6. Client Responsibilities

The quality and timeliness of our work depend on the quality and timeliness of what you provide. You agree to:

• Provide accurate, complete, and current information about your business, audience, and objectives.
• Supply all required Client Materials in usable formats by the dates agreed in the Proposal.
• Nominate a single point of contact who is authorized to give feedback and grant approvals on your behalf.
• Respond to requests for feedback, information, or approval within a reasonable period, normally five business days unless the Proposal states otherwise.
• Confirm that you hold all necessary rights and licenses in the Client Materials you send us.

If your response, materials, or approvals are delayed, project timelines will shift accordingly, and we reserve the right to reschedule remaining work around other commitments in our calendar.

7. Fees, Invoicing, and Payment

Unless the Proposal states otherwise, projects begin with a non-refundable deposit of fifty percent of the agreed fee, with the balance invoiced on completion and payable before final files are released. Larger projects may be split into milestones, each invoiced on completion of that milestone.

Invoices are payable within seven days of issue. Late payments may pause work on your project. We reserve the right to withhold Deliverables and to suspend all work on any account with an invoice more than fourteen days overdue, until the balance is settled. All fees are quoted in United States dollars and exclude any taxes, bank charges, or currency conversion fees, which are your responsibility.

8. Revisions and Change Requests

Every Proposal includes a stated number of revision rounds. A revision round means one consolidated set of feedback from your side, delivered in a single response, which we then address in one pass. Feedback delivered piecemeal across multiple messages may be treated as multiple rounds.

Requests that fall outside the agreed scope, such as new deliverables, a change of creative direction after a direction has been approved, or additional formats and sizes, are treated as change requests. We will confirm any additional cost and any impact on the timeline in writing before proceeding. We will not begin out-of-scope work until you have approved it in writing.

9. Delivery and Acceptance

Deliverables are provided in the file formats stated in the Proposal, which typically include editable source files prepared in Figma or Canva, together with exported assets in the formats you need. You will have seven days from delivery to review the Deliverables and raise any issues that fall within the agreed scope. If we do not hear from you within that period, the Deliverables are deemed accepted.

10. Cancellations and Refunds

Cancellation rights, deposit treatment, and refund eligibility are set out in our Refund and Cancellation Policy, which forms part of these terms. In summary, deposits are non-refundable once work has commenced, and any fee paid for work already completed and delivered is not refundable.

11. Intellectual Property

Ownership of Deliverables transfers to you once your final invoice has been paid in full, subject to the exclusions and third-party licensing conditions described in our Intellectual Property Policy. Until full payment is received, all rights in the work remain with the Studio, and you may not use, publish, or reproduce any preliminary or final design.

12. Confidentiality

Both parties agree to keep confidential any non-public business information disclosed during a project, including strategy, pricing, product plans, and unreleased brand material. This obligation continues after the project ends. It does not apply to information that is already public, that becomes public through no fault of the receiving party, or that must be disclosed by law.

13. Portfolio and Promotional Use

Unless you tell us otherwise in writing, we may display completed work in our portfolio and marketing materials after it has been publicly released by you. If your project is confidential or subject to an embargo, let us know and we will not show it. We will never publish your confidential business information as part of a portfolio entry.

14. Third-Party Tools, Fonts, and Assets

Design work often relies on third-party assets such as typefaces, stock images, and icon sets, and on third-party platforms such as Figma and Canva. Where an asset requires a license, we will tell you which license is needed. Unless the Proposal expressly includes the cost, purchasing and maintaining those licenses is your responsibility, and any ongoing license fees are payable by you. We are not responsible for the availability, pricing, or terms of third-party platforms.

15. Acceptable Use of the Website

You agree not to use this website to transmit unlawful, misleading, abusive, or infringing content; to attempt to gain unauthorized access to any part of the site or its systems; to interfere with the operation of the site; or to submit automated, bulk, or fraudulent enquiries through our forms. We may restrict or block access to anyone who breaches this clause.

16. No Guarantee of Results

Design improves how clearly a business communicates. It does not guarantee any specific commercial outcome. We do not warrant that our work will produce any particular level of sales, traffic, engagement, conversion, funding, search ranking, or other business result. Further detail is set out in our Design Services Disclaimer.

17. Disclaimer of Warranties

The website and its content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, secure, or free of errors.

18. Limitation of Liability

To the fullest extent permitted by law, Casmora Studio will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profit, revenue, data, goodwill, or business opportunity, arising out of or in connection with the website or our Services, whether based in contract, tort, or any other legal theory, and whether or not we were advised of the possibility of such damages.

To the extent that liability cannot lawfully be excluded, our total aggregate liability arising out of or relating to any project is limited to the total amount you actually paid to us for that project.

19. Indemnification

You agree to indemnify and hold harmless Casmora Studio and its personnel from any claim, demand, loss, or expense, including reasonable legal fees, arising out of your breach of these terms, your misuse of the Deliverables, or any claim that Client Materials you supplied to us infringe the rights of a third party.

20. Term and Termination

These terms apply for as long as you use the website or have an active project with us. We may suspend or terminate an engagement immediately if you breach these terms, if payment is significantly overdue, if you ask us to produce content that is unlawful or that we consider unethical, or if the working relationship becomes untenable. On termination, you remain liable for all work performed up to the termination date.

21. Force Majeure

Neither party is liable for a failure or delay in performance caused by events beyond its reasonable control, including natural disasters, power or internet outages, platform failures, serious illness, government action, or civil disruption. The affected party will notify the other as soon as practicable and both parties will agree a revised timeline in good faith.

22. Governing Law and Disputes

These terms are governed by the laws of the State of Montana, United States, without regard to its conflict of law rules. The parties agree to attempt to resolve any dispute in good faith through direct discussion before starting formal proceedings. Any dispute that cannot be resolved this way will be subject to the exclusive jurisdiction of the state and federal courts located in Montana.

23. Changes to These Terms

We may update these terms from time to time to reflect changes in our services, our processes, or applicable law. The revised version takes effect when it is published on this page, and the "Last updated" date above will change. If you have an active project with us, material changes will not be applied retroactively to the Proposal you already accepted.

24. Severability and Entire Agreement

If any provision of these terms is found to be unenforceable, the remaining provisions remain in full force. These terms, together with the Proposal you accept and the other policies published on this website, form the entire agreement between us and supersede any earlier discussion or understanding on the same subject.