Service Agreement

This Service Agreement describes the standard terms under which Casmora Studio performs design work for a client. It sits between our Terms and Conditions, which govern the relationship generally, and the individual written proposal for your project, which sets out the specific scope, deliverables, timeline, and price. Where the proposal and this agreement conflict, the proposal governs.

1. Structure of the Engagement

Every engagement follows the same shape. You submit an enquiry. We hold a discovery call. We send a written proposal. You accept it and pay the deposit. We work through the four stages of our process, which are discovery, direction, design, and delivery. You approve the final work, settle the balance, and receive the files. This structure exists so that both sides always know what is happening now and what happens next.

2. Scope of Work

The scope of work is defined in the proposal and nowhere else. It states what will be produced, how many concepts will be presented, how many revision rounds are included, what file formats will be delivered, and what is expressly excluded. Anything not named in the proposal is out of scope. This is not a technicality; it is what makes a fixed price possible.

3. Schedule and Milestones

The proposal contains a schedule with dated milestones. The schedule assumes that you will return feedback and approvals within the agreed response window, normally five business days. Every day of delay on your side moves the remaining milestones by at least the same amount, and possibly more if the delay pushes your project into a period already committed to another client.

We will tell you promptly if a delay on our side is likely, explain why, and propose a revised date. We do not silently miss deadlines.

4. Your Responsibilities

• A single approver. Nominate one person with the authority to give feedback and sign off. Design by committee, with contradictory feedback from multiple directions, is the most common cause of overruns.
• Consolidated feedback. Gather comments internally and send them to us as one set per round.
• Timely materials. Deliver logos, text, images, and any brand assets by the dates in the proposal.
• Rights to what you send. Confirm that you are entitled to give us the materials you provide.
• Prompt approvals. Approve or reject each stage in writing so the project can move on.

5. Communication

We work remotely and we work in writing. Decisions, approvals, and scope changes must be confirmed in writing to be effective, even if they were first discussed on a call. This protects both parties: it means nobody has to rely on memory about what was agreed. We aim to respond to client messages within one business day.

6. Concepts, Revisions, and Approval

We present direction before we produce at volume. Once you approve a direction, we build it out. A revision round is one consolidated pass of changes within the approved direction. Changing the direction after approval is not a revision; it is new work, and it is quoted as such.

Additional revision rounds beyond the allowance in your proposal are available and will be quoted before we start them. We will never carry out chargeable work without your written approval of the additional cost.

7. Change Orders

If you want to add deliverables, change direction, expand the audience or platforms the work must serve, or compress the timeline, we will issue a change order describing the new work, the additional fee, and the effect on the schedule. Work under a change order begins only after you approve it in writing.

8. Fees and Payment

Fees are stated in the proposal, in United States dollars, exclusive of taxes and transaction charges. Unless agreed otherwise, fifty percent is payable as a deposit before work begins and the balance is payable on completion, before final files are released. Milestone-based projects are invoiced as each milestone completes. Invoices are due within seven days. Overdue accounts may result in work being paused and deliverables withheld.

9. Delivery and File Formats

We design and hand off in Figma and Canva, and we deliver exported assets in the formats your project requires, typically including vector files, high-resolution raster files, and print-ready or web-optimized versions as appropriate. The exact list is stated in the proposal. Files are delivered through a shared link or transfer service, and we will confirm delivery in writing.

Please download and store your files promptly. Our retention of project archives is described in the Client Content and Materials Policy, and we are not a permanent backup service for your assets.

10. Acceptance

You have seven days from delivery to review the work against the approved scope and raise any issues. If we have missed something the proposal promised, we will fix it at no cost. If we hear nothing within seven days, the deliverables are treated as accepted.

11. Ownership of the Work

On receipt of your final payment, ownership of the final approved deliverables transfers to you. Concepts that were presented but not selected, our internal working files, our processes, templates, and know-how, and any third-party assets licensed rather than owned, remain outside that transfer. Full detail is set out in our Intellectual Property Policy.

12. Third-Party Licenses

Typefaces, stock imagery, and icon sets are generally licensed, not owned. Where your project requires them, we will tell you which license is needed and what it covers. Unless the proposal includes the cost, the license is purchased in your name and maintained by you. If a license lapses, your right to keep using that asset lapses with it, and that is your responsibility rather than ours.

13. Confidentiality

We treat your unreleased plans, strategy, pricing, and brand material as confidential and will not disclose them to anyone outside the project without your permission. We ask the same of you in respect of our proposals, pricing structures, and unreleased concepts. These obligations survive the end of the engagement.

14. Portfolio Rights

After your work has been publicly released, we may show it in our portfolio and marketing materials, unless you have asked us in writing not to. We will never disclose confidential business information in a portfolio entry, and we will honor any embargo you tell us about.

15. Warranties

We warrant that the work will be performed with reasonable skill and care, in a professional manner, and that the deliverables will be original to us except for any third-party assets we have identified. We do not warrant any specific commercial outcome. See our Design Services Disclaimer for detail on what design can and cannot promise.

16. Limitation of Liability

Our total liability for any claim arising from a project is limited to the amount you have actually paid us for that project. We are not liable for indirect or consequential loss, including lost profit, lost revenue, or lost opportunity. Nothing in this agreement excludes liability that cannot lawfully be excluded.

17. Independent Contractor

Casmora Studio acts as an independent contractor. Nothing in this agreement creates an employment relationship, partnership, joint venture, or agency between the parties. We are responsible for our own taxes, insurance, equipment, and working methods, and we retain discretion over how the work is performed, provided it meets the agreed scope and standard.

18. Termination

Either party may terminate an engagement in writing. The financial consequences of termination are governed by our Refund and Cancellation Policy. On termination, we will hand over the work completed and paid for to that date. Clauses concerning confidentiality, intellectual property, liability, and governing law survive termination.

19. Assignment and Notices

Neither party may assign this agreement without the other's written consent, except in connection with a merger or sale of substantially all of its business. Notices under this agreement must be given in writing to the contact details on record for each party.

20. Governing Law

This agreement is governed by the laws of the State of Montana, United States. The parties will attempt in good faith to resolve any dispute through direct discussion before beginning formal proceedings. Disputes that cannot be resolved this way fall under the exclusive jurisdiction of the courts of Montana.

21. Entire Agreement

The accepted proposal, this Service Agreement, and the other policies published on this website form the entire agreement between the parties for the project in question, and supersede all prior discussions, quotes, and understandings relating to it.