Client Content and Materials Policy

Almost every project depends on something you send us: a logo, a photograph, a product shot, a block of copy, a spreadsheet, a brand guideline. This policy sets out what we need from you, what we do with it, what we will not work with, and how long we keep it. Read it before your first handover and the project will move faster.

1. What Counts as Client Materials

Client Materials means any content you provide to us for use in a project, in any format. This includes logos and existing brand assets, photographs and illustrations, written copy, product information, data and figures, customer testimonials, video, audio, fonts you have licensed, guidelines, and any credentials or access you grant us to a platform.

2. Your Warranties About What You Send

By sending us Client Materials, you confirm that:

• You own the materials, or you hold a valid license or permission that allows them to be used in the way the project requires.
• The materials do not infringe the copyright, trademark, privacy, publicity, or other rights of any third party.
• Any person identifiable in a photograph or video has consented to its use for this purpose.
• Any testimonial or review you supply is genuine, reflects the real experience of a real customer, and is provided with that person's permission.
• Any factual claim, statistic, or comparison in your copy is accurate and can be substantiated.
• The materials comply with the laws and advertising rules that apply to your industry and market.

We rely on these confirmations. We do not have the ability to verify the provenance of your assets or the accuracy of your claims, and we do not fact-check supplied copy unless the proposal expressly includes it.

3. Content We Will Not Work With

We reserve the right to decline any brief, and to stop work on any project, that involves content which is:

• Unlawful, or that promotes unlawful activity.
• Infringing on the intellectual property rights of others, including designs, photographs, or fonts used without a license.
• Deceptive, including fabricated testimonials, invented statistics, false endorsements, fake urgency, or claims that cannot be substantiated.
• Hateful, harassing, or degrading toward a person or group.
• Sexually explicit, or exploitative of minors in any way.
• Designed to mislead people into a financial decision, including fraudulent investment or lending offers.
• Malicious, including material intended to impersonate another business or to facilitate phishing.

If we identify content of this kind during a project, we will raise it with you and give you the opportunity to change it. If it is not resolved, we may terminate the engagement under our Terms and Conditions. Fees for work already completed remain payable.

4. Formats and Quality

The quality of the input sets a ceiling on the quality of the output. To give you the best result, we ask for:

• Logos in vector format wherever possible, rather than a screenshot or a low-resolution image.
• Photographs at the highest resolution you have, unedited and uncompressed.
• Copy as editable text in a document, not embedded in an image or a PDF.
• Brand assets together with any existing guidelines, color values, and licensed font files.
• Data in a structured, readable format such as a spreadsheet.

If the only assets available are low quality, tell us early. We will advise on what is realistic and whether recreating or replacing an asset should be added to the scope.

5. Delivery of Materials and the Schedule

The proposal names the date by which we need your materials. Materials that arrive late move the project timeline by at least the length of the delay, and possibly more if the delay pushes the work into a period already committed elsewhere. Materials that arrive incomplete, or in a form we cannot use, are treated as not delivered.

6. Changes to Materials Mid-Project

Replacing supplied materials after work has been built around them, for example swapping a logo or rewriting approved copy, is a change request rather than a revision. We will confirm any additional cost and any impact on the schedule in writing before proceeding.

7. How We Use Your Materials

We use Client Materials only for the purpose of performing your project. We do not sell them, license them to others, or use them for any other client. Access is limited to the people working on your project. Where we use collaboration platforms such as Figma or Canva, your materials may be stored on those platforms in the course of the work, under their own security and privacy terms.

8. Confidentiality

Unreleased products, plans, pricing, and brand material that you share with us are treated as confidential. We will not disclose them outside the project team without your permission. This obligation continues after the project ends.

9. Storage, Retention, and Deletion

We keep your materials and project files for the duration of the engagement and for a period afterwards so that we can support follow-up work, answer questions, and respond to disputes. Our standard archival period is twelve months from final delivery, after which project files may be deleted from active storage.

You may ask us at any time to delete your materials, and we will do so within a reasonable period, except where we are required by law to retain records, such as invoices, or where retention is necessary to establish or defend a legal claim. Deletion is not reversible, so please make sure you have your own copies first.

10. Backups Are Your Responsibility

Casmora Studio is not an archive or a backup service. Download and store your delivered files promptly, and keep your own copies of everything you send us. While we take reasonable care, we cannot guarantee the indefinite availability of any file, and we are not liable for the loss of materials you have not retained yourself.

11. Access Credentials

If a project requires access to a platform you control, grant us the narrowest permission that allows the work to be done, and use a proper invitation or delegated-access feature rather than sharing a password. Revoke our access when the project ends. We will not use access granted for one purpose to do anything else.

12. Feedback and Approvals

Feedback should be consolidated, specific, and delivered in writing by your nominated approver. Written approval of a stage means we can safely build on it. If an approval is later reversed, the work already built on it becomes a change request.

13. Changes to This Policy

We may update this policy from time to time. The version published on this page is the current one, and the "Last updated" date above reflects the most recent revision.